FAQs | QuanSheng Official Store​

Here, you can find answers to common questions about shopping, orders, shipping, returns, and more. If your question remains unanswered, please feel free to contact us at [email protected].​

I. Order – Related​

1. How can I check my order status?​

You can visit our Order Tracking Page and enter your order number and the email address you used when placing the order to view the real – time processing and shipping status of your order.​

2. How long will it take to receive the order confirmation email?​

Typically, you will receive the order confirmation email within 15 minutes after successfully placing an order. If not, please check your spam folder or contact our customer service at [email protected].​

3. Can I modify or cancel an existing order?​

If the order has not entered the shipping process, you can contact us via email as soon as possible to attempt modification or cancellation. If the order has been shipped, modification or cancellation is not possible, and you can refer to our return and exchange policy for further actions.​

II. Shipping​

1. How long does it take for the goods to be delivered?​

• Standard Shipping: 7 – 10 business days (Free shipping for orders over $199)​

• Express Shipping: 4 – 6 business days (Additional shipping fee applies)​

Delivery times may vary depending on the destination and logistics conditions. Please refer to the order tracking information for details.​

2. Do you support international shipping?​

Yes, we offer worldwide shipping. Shipping fees and delivery times vary by region. You can check the specific information on the checkout page.​

3. Why hasn’t my order’s shipping information been updated for a long time?​

There may be a delay in shipping information updates. It is recommended that you check again after a while. If there is still no update for an extended period, there may be an issue in the logistics process. Please contact our customer service for verification and resolution.​

III. Payment and Billing​

1. What payment methods do you accept?​

We accept credit cards (Visa, Mastercard, AMEX), PayPal。

2. My credit card payment failed. What should I do?​

Please confirm whether your credit card information is correct and whether there is sufficient balance, or try an alternative payment method. If the problem persists, please contact your card – issuing bank or our customer service for assistance.​

3. Will I receive a paper bill?​

Currently, we only provide electronic bills. Detailed billing information is included in the order confirmation email and payment success notification.​

IV. Returns and Exchanges​

1. What is your return and exchange policy?​

Within 30 days of receiving the goods, if the goods are unused and in original condition, you can request a return or exchange. Return shipping costs are the responsibility of the customer, except in cases of product quality issues.​

2. How do I initiate a return or exchange?​

You can visit our Returns Policy and follow the prompts to fill in the relevant information and submit your return or exchange request. Once approved, we will provide you with the return address and further instructions.​

3. How long will it take to receive my refund?​

We will complete the refund review within 3 – 5 business days after receiving the returned goods. Once the review is approved, the funds will be returned to the original payment method. The arrival time may vary slightly depending on the payment method.​

V. Other Questions​

1. Do you have offline stores?​

Currently, we only sell products through our online self – built store quanshengofficial.store, and there are no offline stores.​

2. How can I contact customer service?​

You can contact us via email at [email protected]. We will respond to your inquiries within 12 – 24 hours (Monday – Friday, excluding holidays).​

3. Are the product information on the website accurate?​

We ensure that the product information, images, and descriptions displayed on the website are accurate. However, due to factors such as shooting lighting and monitor color differences, there may be slight variations in the actual color of the product.