Product Support | QuanSheng Official Store

Get expert assistance for your purchases. Explore troubleshooting guides, warranty information, and contact options.

1. Product Registration

Register your product to activate warranty coverage and receive exclusive support:

How to Register

1. Log in to your account or create a new account here.
2. Go to “My Orders” and select the product you wish to register.
3. Fill in the required details (e.g., serial number, purchase date).

Registered users get priority support and early access to firmware updates!

2. Troubleshooting & Guides

Find step-by-step solutions for common issues:

Popular Topics

• How to Set Up Your Product
• Fixing Connectivity Issues
• Battery Life Optimization Tips

3. Warranty Information

Warranty Coverage

• Standard warranty: [1 year / 2 years] from the date of purchase (varies by product).
• Covers manufacturing defects in materials and workmanship.
• Excludes damage from misuse, unauthorized repairs, or natural disasters.

How to Claim Warranty

1. Contact us at [email protected] with your:
   • Order number
   • Product serial number
   • Description of the issue (with photos/videos if applicable).
2. Our team will assess the claim and provide a replacement or repair solution within [3-5 business days].

4. Contact Product Support

Email Support

• Email: [email protected]
• Response time: 12-24 hours (Monday-Friday, GMT+8).
• Subject line examples:
  • “Warranty Claim for [Product Name]”
  • “Troubleshooting Request for [Order Number]”

Live Chat (Coming Soon)

Stay tuned for real-time support via chat! Check back here for updates.

Mailing Address

No.1,Wenming Yilu Jiangbei Street Huicheng District

Huizhou City,Guangdong Province,China

516000

QuanSheng Official Store

5. Return & Replacement Policy

Eligibility for Replacement

• Defective products within the warranty period.
• Damaged items received due to shipping errors (contact us within 7 days of delivery).

Process

1. Initiate a return request via our Returns Policy.
2. Provide proof of defect (e.g., images, error messages).
3. Once approved, we will ship a replacement or issue a refund (your choice).

6. Frequently Asked Questions

Q: How do I check if my product is still under warranty?

A: Log in to your account and view the “Warranty Status” under “My Products.” Alternatively, email us with your serial number for verification.

Q: Can I get a refund for a discontinued product?

A: Refunds are only available for defective items or unused products within the 30-day return window. Discontinued products may be eligible for replacement if under warranty.