Returns & Exchanges | QuanSheng Official Store

Hassle-free returns and exchanges within 30 days of delivery. Your satisfaction is our priority.

1. Return & Exchange Policy Overview

Eligibility

• Timeframe: 30 days from the date of delivery.
• Conditions: Items must be unused, undamaged, and in original packaging with all tags/labels attached.
• Exceptions: Final sale items (marked as “non-returnable”) and personalized products are not eligible.

What to Do If Your Item Is Defective/Damaged

• Contact us within 7 days of delivery at [email protected] with:
  • Order number
  • Description of the issue
  • Clear photos/videos of the defect/damage

2. How to Initiate a Return/Exchange

Step 1: Submit a Request

• Online Portal: Visit our Returns Policy and log in with your account email/order number.
• Email: Send a request to [email protected] with “Return Request” in the subject line.

Step 2: Get Approval

• We will review your request within 2 business days and send an approval email with:
  • Return shipping instructions (if applicable)
  • Exchange product options (for exchange requests)

Step 3: Return Your Item

• Prepaid Label (If Provided): Print the label and attach it to the package.
• Self-Shipped Returns: Use a trackable shipping method and retain the tracking number.
• Return Address:No.1,Wenming Yilu Jiangbei Street Huicheng District,Huizhou City,Guangdong Province,China 516000

3. Refund & Exchange Processing

Refunds

• Inspection: We will inspect the returned item within 3-5 business days of receipt.
• Timeline:
  • Approved refunds: Processed within 2 business days to your original payment method.
  • Delivery time: Varies by payment provider (1-7 business days for credit cards/PayPal).

Exchanges

• Choose a replacement product (subject to availability) via the Returns Portal or email.
• Shipping: We will cover exchange shipping costs for defective items; standard shipping fees apply for non-defective exchanges.

4. International Returns

Shipping Costs

• Non-defective returns: Return shipping fees are the responsibility of the customer and vary by country.
• Defective items: We may provide a prepaid label or reimburse shipping costs (contact us for approval).

Customs Duties

• For international returns, customers are responsible for any customs duties, taxes, or fees incurred.

5. Frequently Asked Questions

6. Contact Us for Assistance

If you need help with your return/exchange:

Response Time: 12-24 hours (Monday-Friday, GMT+8)

Email: [email protected]

Subject Lines:

“Return Request for Order #12345”

“Exchange Inquiry for Product XYZ”